Exchange & Return Policy

Returns & Exchanges

  • Return or exchange requests must be raised within 7 days from the date of delivery.
  • Please inspect your order as soon as you receive it and contact us immediately if the product is damaged, defective, or incorrect.
  • Items must be unworn, unwashed, and unused, with all original tags and labels attached.
  • Gift cards and discount-sale items are not eligible for return, exchange, or refund.
  • All return and exchange requests must be initiated through our online customer service process.
  • Once the returned product is received and inspected, customers can select a replacement product from our website, subject to availability.

Return & Refund Process

If you wish to return a product, please email us at customerservice@kalyansilks.com with your order details and the reason for the return before sending the product back. Returns will be accepted only after the return request has been received and approved by our Customer Service team.

For approved returns, the purchase price of the product, excluding online delivery charges, will be refunded to the original payment method once we receive and verify the returned item.

For exchanges, Kalyan Silks will arrange the exchange of the returned product at no additional exchange cost, subject to product availability and the applicable return conditions.

Please note that it may take up to 10 business days for the refunded amount to appear in your bank account, depending on your bank or payment provider.

Cancellation Policy

Orders cannot be cancelled after they are dispatched.

Kalyan Silks reserves the right to cancel an order if we are unable to fulfil the order, if the order does not comply with our policies, or for any other valid reason.

If an order is cancelled by Kalyan Silks, any applicable refund will be processed to the original payment method within a reasonable time.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if it is defective, damaged, or incorrect so we can review and resolve the issue. Gift cards are non-returnable and cannot be refunded.

European Union – 14-Day Cooling-Off Period

For EU orders, customers may return eligible products within 14 days of delivery under the right of withdrawal, subject to applicable exceptions and return conditions. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. EU statutory consumer rights, including the minimum 2-year legal guarantee for defective or non-conforming goods, remain unaffected.